We will usually dispatch goods within 1-2 working days of receiving your order. Please note that all deliveries must be signed for.

1) UK & Ireland - FREE shipping (Royal Mail 'Signed For' - this service usually takes between 1 and 3 working days)
2) EUROPE - £10.00 - (Royal Mail 'International Tracked & Signed' - this service usually takes between 3 and 5 working days)
3) REST OF THE WORLD - £13.00 (Royal Mail 'International Tracked & Signed' - this service usually takes between 5 and 7 working days)

We are sure you’ll be satisfied with your order, but we understand you may wish to return items. If you are not completely satisfied with your purchase please contact us within seven days at You can return it unworn and in resalable condition within 21 days of purchase in its original box or packaging. We will then refund the product in full. Refunds can take up to 10 days to be returned into your account.

Please return to:
Emel Shoes UK
11 Chantry Mead
West Sussex
PO22 0DE
United Kingdom

When sending goods back, we recommend that you do so by recorded delivery to ensure we get them as we are not responsible for lost goods. Please ensure your return is securely wrapped with your name and address clearly visible on the return.

If you would like an exchange please email us at with all your requirements and we will help you as quickly and efficiently as possible.


If you think your goods are faulty in any way please email us at for advice on how to proceed.
Please return shoes thought to be defective within 7 working days. If a warranted manufactured defect exists, we will replace or exchange faulty footwear and refund you any postage charges incurred returning the goods to us. Any footwear determined not to have a manufacturers fault will be returned to the customer promptly. We will not give refunds for cosmetic imperfections to stitching/materials once the shoe has been worn.